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Returns & Exchanges
We have a 14-day return and exchange policy, which means you have 14 days after receiving your item to request a return or an exchange.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to have a record of receipt or proof of purchase.
To start a return or an exchange, you can contact us at customercare@altomodas.com . If your return or exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return or an exchange, will not be accepted.
All shipping fees associated with a return or an exchange are the responsibility of the customer.
To protect yourself, we recommend that you return merchandise to us through a delivery service that provides a tracking number and also requires a signature for verification of receipt (for example, FedEx Ground, UPS or USPS registered mail). Please ensure that your package is insured and that shipping charges are prepaid. We do not accept returns via COD.
You can always contact us for any return or exchange questions at customercare@altomodas.com.
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.
Exceptions / non-returnable items
All purchases of sale or discounted items are final. No returns or exchanges will be honored for sale items and gift cards or model shop codes (shop credits)..
All items purchased during promotions such as Black Friday, Cyber Monday and during Holiday seasons can be exchanged for other items or a credit.
No refunds during promotions.
Refunds
Refunds will be processed and credited to the same account to which your purchase was originally billed. Please allow up to two weeks from the date on which your merchandise was received by us for your account to be credited.
Items that are part of an exchange will ship as soon as your return is received.
Please remember it can take some time for your bank or credit card company to process and post the refund.
